Best Microsoft MCTS Certification, Microsoft MCITP Training
at certkingdom.com

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QUESTION 1
Certkingdom.com has employed you as a Microsoft Dynamics CRM 4.0 administrator. The Certkingdom.com
network consists of a single Active Directory domain named Certkingdom.com.
The Certkingdom.com management has requested that you draw up a list of facts regarding knowledge
base articles.
Which of the following options would be part of your list?

A. Knowledge base articles can only be viewed by permitted users.
B. A knowledge base article selects the Work Offline option.
C. A knowledge base article displays the data in the Resources Earned Value view.
D. A knowledge base article edits the layout of each page.

Answer: A

Explanation: You should inform management that it can be viewed only by permitted users. If you
are permitted to use Microsoft Dynamics CRM 4.0, you can view the Knowledge Base Articles.
Reference: http://support.microsoft.com/kb/950100

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QUESTION 2
Certkingdom.com has employed you as a Microsoft Dynamics CRM 4.0 administrator. Certkingdom.com consists
of a Sales division and a Marketing division. Certkingdom.com is currently promoting the third edition of a
Finance software package. When a fourth edition is released, it is regarded as a major uCertkingdomrade.
The manual for the fourth edition requires a supplementary segment.
You have received instructions from the CIO to retain Third Edition documentation for clients that
continues using that edition of the software. The CIO has also informed you that new
documentation should only be produced for the Fourth Edition of the Finance package.
Which of the following actions should you take?

A. You should bring down the article template for edition 3.0 documents and assimilate a new
article template for edition 3.8 documents.
B. You should configure the content deployment settings to 3.0 documents.
C. You should bring down the article template for edition 3.0 documents and remove the
accounted attribute for edition 3.8 documents.
D. You should delete the projected attribute for edition 3.8 documents.

Answer: A

Explanation: You need to bring down the article template for edition 3.0 documents. You can also
assimilate a new article template for edition 3.8 documents. Article Templates are used when
working with the Knowledge Base (found in the Service section of Microsoft Dynamics CRM).
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition

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QUESTION 3
Certkingdom.com has employed you as a Microsoft Dynamics CRM 4.0 administrator.
You receive an instruction from the CIO to inform the new interns in your division of the records
that will be linked to the sales literature.
Which two of the following options should you take?

A. You should inform the interns that the Products will be linked.
B. You should inform the interns that the Attention grabbing headlines will be linked.
C. You should inform the interns that the Strong offers will be linked.
D. You should inform the interns that the Half-truths will be linked.

Answer: A

Explanation: You need to inform the interns that the Competitors and the Products are
associated. The Sales Literature consists of documentation about your products designed to be
used by your sales persons. Furthermore, with Sales Literature you can add Products and identify
Competitors.
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition

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QUESTION 4
You are the Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com consists of a Sales
division and a Marketing division. For service management, Certkingdom.com makes use of contracts and
contract lines.
A new Certkingdom.com policy states that all cases must be associated with a contract line because this
information is necessary for analysis and reports. Historically, subject hierarchy was only created
for cases at Certkingdom.com. While analyzing the subject hierarchy, you notice a few previously used
ones that are not required any more.
You have been instructed to update the subject hierarchy.
Which of the following actions should you take?

A. You should navigate to the Views area of the Account Customization window and edit the
Lookup View.
B. The best option is to edit pick list options and current cases under their respective subjects.
C. The best option is to change all messages associated with the hierarchy and put the subjects
with the cases in it.
D. The best option is to reorganize the subject hierarchy.
Thereafter archive parent subject area should be created in the hierarchy and move the redundant
subjects under it.

Answer: D

Explanation: You need to reorganize the subject hierarchy and create an archive parent subject
area in the hierarchy and move the not needed subjects under it.
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition

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QUESTION 5
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. The Certkingdom.com network
consists of a single Active Directory domain named Certkingdom.com.
Certkingdom.com consists of a Sales division. Certkingdom.com is using schedules for their Sales division. Some
of the users in the Sales division have permanent contracts, while others are hired on short-term
basis. The short-term users are normally employed for a minimum of two weeks at a time. You
then implement schedules for the users in the Sales division; however, the Sales staff does not
view the schedules. You need to keep the record of the short-term users.
Which of the following actions should you take?

A. You should create new format of the Contact records.
You should then have the short-term users disabled.
B. You should set up a Facility/Equipment record for every short-term user.
You should then remove the record when the short-term user’s contract expires and they depart.
C. You should create Contact entity.
You should then delegate the estimated time of job accomplishment.
D. You should delete the short-term user field from the record.

Answer: B

Explanation: You need to set up a Facility/Equipment record for each short-term user. You should
also delete the record when the short-term user’s contract expires and they depart.
Facilities/Equipment is needed when performing scheduling. It makes up the Resources
component. Delete Entity enables you to completely delete the record.
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition

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Best Microsoft MCTS Certification, Microsoft MCITP Training
at certkingdom.com

MB2-631 Q & A / Sutdy Guide / Testing Engine

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

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QUESTION 1
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com has a user
owned custom unit called Certkingdom_Proj that needs to be accessed by employees in Certkingdom.com’s
Research department. The Research department employees want the business unit that they
make use of to host Certkingdom_Proj.
When Certkingdom.com releases A new policy that requires employees to produce their own new
Projects, you decide to have the role of the employees who owns Certkingdom_Proj copied with the
intention of assigning it to the Research department employees.
You now need to configure the security settings for Certkingdom_Proj.
Which two of the following actions should you take?

A. You should consider having the Business Unit disabled.
Thereafter a new Business level should be created with the access level set to Business Unit.
B. You should consider having the Share privilege permitted with the access level set to User.
C. You should consider having the Read privilege assigned to the Business Unit.
D. You should consider having the privilege appended with the access level set to User.
E. You should consider having a privilege created with the access level configured to the User.

Answer: C,E

Explanation:

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QUESTION 2
You work as an administrator at Certkingdom.com. You have received instructions from the CIO to modify
the relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. The requirements
are listed below:
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a 1:N relationship.
• CertkingdomSupplier should be the principal entity.
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a N:N relationship
You now need to need to apply the mapping.
Which of the following actions should you take?

A. You should map a field from the CertkingdomSupplier entity to the CertkingdomContact entity.
B. You should publish the CertkingdomSupplier entity to the CertkingdomCustom entity.
C. You should edit the CertkingdomCustom entity to the CertkingdomSupplier entity.
D. You should change the status of the CertkingdomContact entity to the CertkingdomSupplier entity.

Answer: A

Explanation:

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QUESTION 3
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are in the process of
modifying certain relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. You
have received instruction from the CIO to set up the 1:N relationship between the CertkingdomAccount
and CertkingdomIncident entities to comply with the following set criteria:
• As soon as a different employee is assigned to the account, the active incidents must be
available that employee.
• The incidents of the previous employees should be closed.
Which of the following actions should you take?

A. The best option is to set the cascading behavior for the relationship to parental.
B. The best option is to open the form and add a section to cascade User-Owned.
C. The best option is to set an attribute of type varchar with format text to referential.
D. The best option is to set up the cascading behavior to Cascading. You should also set the
cascading rule for Assign to cascade Active.

Answer: D

Explanation:

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QUESTION 4
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are currently adding a
custom feature to the CertkingdomContact entity. CertkingdomContact will be used by Certkingdom.com employees to
hold client data. You have configured CertkingdomContact to hold data in the plain text format.
The CIO has informed you that multiple lines must be available for entering text since the amount
of data is so vast.
Which of the following actions should you take to make sure that the custom feature is able to
maintain a textbox with multiple lines? (Choose all that apply.)

A. You should create a workflow with Microsoft Office SharePoint Designer 2007. You should also
implement a feature of type ntext.
B. You should implement a feature of type varchar with format TextArea. You should also
implement a feature of type ntext.
C. You should implement a new content type and associate it with the relevant document. You
should also implement a feature of type ntext.
D. You should implement the State field to inherit the regional setting. You should also implement
a feature of type ntext.

Answer: B

Explanation:

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QUESTION 5
You work as the Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com’s Sales
department employs a custom entity named Certkingdom_Sales, which is configured as the primary entity
in the Sales relationship.
During the course of the day you have received numerous complaints from Certkingdom.com users stating
that they are inable to relate existing Sales with Certkingdom_Sales when creating new Accounts in the
Certkingdom_Sales entity.
Which combination of the following actions should you take to address this issue?

A. The best option is to consider adding the Sales relationship attribute to the Certkingdom_Sales.
B. The best option is to consider selecting the Work Offline option adding the relationship.
C. The best option is to consider modifying the site master page to contain the relationship.
D. The best option is to consider publishing the Certkingdom_Sales after creating the relationship.
E. The best option is to consider applying a data connection file the relationship.

Answer: A,D

Explanation:

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Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com